Using chatbots to guide learners and parents through administrative tasks

“A school uses a chatbot virtual assistant on its website to guide learners and parents through administrative tasks such as enrolment for courses, paying course fees or logging technical support issues. The system is also used to help students to find learning opportunities, provide feedback on pronunciation or comprehension. The virtual assistant is also used to support students with special educational needs through administrative tasks. The following guiding questions highlight areas that require attention:

• Does the AI system clearly signal that its social interaction is simulated and that it has no capacities of feeling or empathy? Societal and environmental wellbeing

• Is there a strategy to monitor and test if the AI system is meeting the goals, purposes and intended applications? Technical robustness and safety

• Is there a mechanism to allow teachers and school leaders to flag issues related to privacy or data protection? Privacy and data governance” ([European Commission, 2022, p. 25](zotero://select/groups/4907410/items/3BCJVLT9)) ([pdf](zotero://open-pdf/groups/4907410/items/6A6DKVJ2?page=25&annotation=ERDZJU8P))